Which is the most reliable washing machine brand in India?

Why buy a washing machine from the best washing machine brand in India?

We don’t buy washing machines every day. In fact, we buy them once every 3-4 years. And no one likes chasing customer care team for complaints or exchange request. A bad household appliance affects the entire family, not just you. That is the reason it is critical that we buy a washing machine from the most reliable and the best washing machine brand in India. (No time to read? Jump to the conclusion! Click here.)

I hate troubles…

Well, everyone hates trouble.

And I don’t want my family members to face troubles due to an unreliable washing machine.

Even the thought of using an unreliable appliance frustrates me.

We all would love to buy from a dependable and most reliable washing machine brand in India. Cost is a secondary factor. Reliability and trust come first. (Unless you are on a too tight budget).

Mood after buying an unreliable washing machine

Why did I decide to buy this unreliable washing machine? I regret…

I know, manufacturers do provide a warranty. But that is just as a backup. Would you like chasing customer care about warranty repair/ replacement?

The experience is horrible… super horrible!

I had previous pathetically bad experiences with my machine. It sometimes worked, sometimes didn’t, leaked from the bottom or even stopped midway. It was as unreliable as the third-hand car I purchased for learning.

GIF of funny washing machine

I wish I could do this with my old washing machine

Now was the time to buy a new washing machine.

To avoid the disgusting experience again…

And to avoid regretting my choice later…

Reliability was the leading factor in decision making.

I decided to do in-depth research on about the most reliable brands which make durable, problem-free washing machines. After sales service and customer service was also an essential criterion.

The hunt was on – to find the best washing machine from the best washing machines brand in India.

How did I research about which is the most reliable & recommended washing machine brand in India?

The research was from various sources. Own experience, experiences of friends and family members, advice from local shops. Also, online forums, & complaints on e-commerce sites provided more information.

Warranty Period

Washing machine manufacturers provide free service during the warranty period. Of course, a reliable washing machine should work without turning faulty for years.

So, why does that matter?

Two reasons – 1. A sense of security 2. Trust

The thought that even if something goes wrong with the machine after say – 2 years, repairs will be free. Such a feeling would give you the much-needed sense of security.

Secondly, if a washing machine brand is providing a longer warranty – it means they believe the machine will last that long.

No private company would want to provide longer warranty period on a low-quality product. Otherwise, they will have to spend lots of money out of their profit to repair machines for free.

That is why…

I consider longer duration warranty period as a good sign to trust the brand.

Post-Warranty Service Charges

Almost everyone like me or you will continue to use the same washing machine for years…

In fact, reliable washing machines can last as long as five years without giving any issues. That doesn’t mean, a reliable machine never requires servicing or minor repairs.

The pain point is…

The high cost of servicing/ repairs once the warranty is over!

To avoid future surprise…

It is wise to know post-warranty service charges. Or if AMC (Annual Maintenance Contract) is available.

A technician is happy after fixing a washing machine

A technician is happy after fixing a washing machine

AMC or Annual Maintenance Contract is like extended warranty at a fixed cost. You pay a lump sum per year of service. Washing machine servicemen will repair/ service your machine at no charge during that year. (Spare parts replacement may still cost extra).

Service Centres

Yeah, you guessed it right! (If you did).

It is essential to know how quickly a technician would turn up in case something goes wrong with the washing machine.

It is critical. I repeat it is critical and super important to make sure that the washing machine brand has at least one service center in your city.

Maybe the washing machine brand is exceptionally reliable, and you trust that nothing will go wrong with the washing machine for years…

Still, to be double safe…

Ensure that they have a service center in your city. Closer it is your house, better it is.

Crowd Opinion

You, me, families, friends, colleagues, chai walla, and every other human being is part of the crowd.

People share their experiences, and we take it as a learning.

As a person, one may have used 3 or 4 brands of washing machines in your lifetime. What if a dozen people share their experiences with each brand?

Suddenly, you will be knowledgeable about the reliability of 30+ washing machine brands. Add online reviews – and you will get even more information on washing machine brand reliability.

The only thing wrong with online reviews is…

As humans, or lazy humans I would say…

Most of us only leave reviews if the experience has been super bad or sometimes if it was super good. That is why I consider asking direct questions to people around me as a better way to know brand reliability.

Customer Care

I hate spending time on hold over the phone to talk to customer care.

Well…

There are quicker options to seek support – especially online guides and help pages. Yes, not everyone would be comfortable trying to fix minor problems on their own. Minor issues aside, for major problems – we will need a service technician to attend.

Whichever customer service option you like – speaking to a live person, chatting or just submitting an online form to ask for a technician, I listed them all. Different brands of washing machines provide various options to contact them. I have listed them all.

Heres the public opinion, warranty and customer care details of popular washing machine brands in India:

Update - 2018.02.13
Logo of LG

LG

LG

Warranty Period: 2 years comprehensive + 10 years for the motor (10 years warranty on the motor does not include labor costs)

Post-Warranty Service Charges: Rs. 350 for top-loading machines. Rs.500 for front-loading machines (does not include parts)

Service centers in popular cities: Mumbai – 8, Delhi – 3, Kolkata – 6, Chennai – 16, Bangalore – 4, Pune – 5, Hyderabad – 9. Check service centers in your city here.

Crowd Opinion: Mostly Positive

Customer Care Options for LG:



Samsung logoSamsung

Warranty Period: 2 years comprehensive on top-load washing machines & 3 years comprehensive on front-loading washing machines.

Post-Warranty Service Charges: Rs. 350 for top-loading machines. Rs.400 for front-loading machines (does not include parts)

Extended warranty (AMC) also available from Rs. 1120 per year onwards. Click here to check the exact rates.

Service centers in popular cities: Mumbai – 6, Delhi – 3, Kolkata – 6, Chennai – 6, Bangalore – 11, Pune – 4, Hyderabad – 8. Check service centers in your city here.

Crowd Opinion: Mostly Positive

Customer Care Options for Samsung:



Whirlpool Logo

Whirlpool

Warranty Period: 2 years comprehensive + 3 years for the motor. On high-end models – 2 years comprehensive + 10 years for the motor.

Post-Warranty Service Charges: Annual Maintenance Contract starts from 3030 per year. Check detailed pricing here.

Service centers in popular cities: Undisclosed. Whirlpool doesn’t wish to give locations of their service centers in India.

Crowd Opinion: Mixed

Customer Care Options for Whirlpool:

  • Phone: 1800 208 1800 (Toll-free), 60008558 Private Subscribers (Prefix STD Code), 18601804558 (BSNL & MTNL Subscribers). Alternatively SMS ‘WPL’ to 58558 to receive a call from Whirlpool’s service team. Whirlpool’s Customer Care works only from 8.00AM to 8.00PM – Monday to Saturday.
  • Support request/ Email: [email protected] or Online form.
  • Chat: Not available
  • Self-service: Not available


Logo of IFB

IFB

Warranty Period: 4 years comprehensive on front-loading machines, 2 years comprehensive on top-loading washing machines

Post-Warranty Service Charges: AMC starts from Rs.1100 per year depending on the model. Find AMC charges for your IFB machine here.

Service centers in popular cities: Undisclosed. IFB doesn’t wish to give locations of their service centers in India.

Crowd Opinion: Mixed

Customer Care Options for IFB:



Logo of Panasonic

Panasonic

Warranty Period: 2 years comprehensive on top-loading machines, 2 years comprehensive + 10 years for the motor on front-loading machines.

Post-Warranty Service Charges: Rs. 1390 per year for top-loading machines, Rs. 2260 per year for front loading washing machines. Check charges here.

Service centers in popular cities: Mumbai – 13, Delhi – 10, Kolkata – 9, Chennai – 7, Bangalore – 5, Pune – 5, Hyderabad – 4. Click here for Panasonic service centre locator.

Crowd Opinion: Mixed.

Customer Care Options for Panasonic:



Haier Logo

Haier

Warranty Period: 2 years comprehensive + 5 years for the motor

Post-Warranty Service Charges: Unknown, not listed.

Service centers in popular cities: Mumbai – 3, Delhi – 1, Kolkata – 2, Chennai – 3, Bangalore – 2, Pune – 3, Hyderabad – 5. Check Haier’s service centers here.

Crowd Opinion: Mixed

Customer Care Options for Haier:



Bosch Logo

Bosch

Warranty Period: 2 years comprehensive + 10 years for the motor (10 years warranty on the motor does not include labor costs)

Post-Warranty Service Charges: Rs. 2173 per year onwards. Check BOSCH AMC prices here.

Service centers in popular cities: Not listed.

Crowd Opinion: Mixed

Customer Care Options for Bosch:



godrej_appliances_logoGodrej

Warranty Period: 2 years comprehensive, up to 5 years on motor (on selected models)

Post-Warranty Service Charges: Unknown, not listed

Service centers in popular cities: Mumbai – 20, Delhi – 33, Kolkata – 24, Chennai – 16, Bangalore – 4, Pune – 5, Hyderabad – 9. Check service centers in your city here.

Crowd Opinion: Slightly Negative

Customer Care Options for Godrej:

  • Phone: 1800 209 5511 (24 x 7)
  • Support request/ Email: sms<godrej><space><care> to 53636
  • Chat: Not available
  • Self-service: Guides


Onida

Warranty Period: 2 years comprehensive + 3 years for the motor

Post-Warranty Service Charges: Rs. 350 for top-loading machines. Rs.500 for front-loading machines (does not include parts)

Service centers in popular cities: Mumbai – 1, Delhi – 3, Kolkata – 1, Chennai – 1, Bangalore – 1, Pune – 1, Hyderabad – 1 Check service centers here.

Crowd Opinion: Unknown, not so popular as a washing machine brand

Customer Care Options for Onida:

  • Phone: 1800 103 1000, 022 28200435 / 022-66975777 – 9 am. to 9 pm
  • Support request/ Email: [email protected]
  • Chat: Not Available
  • Self-service: Not available


Electrolux-LogoElectrolux

Warranty Period: 2 years comprehensive on low-end models. 2 years comprehensive +10 years on the motor on more expensive models.

Post-Warranty Service Charges: Unknown, not listed.

Service centers in popular cities: Mumbai – 4, Delhi – 1, Kolkata – 3, Chennai – 6, Bangalore – 4, Pune – 4, Hyderabad – 5. Check Electrolux service centers here.

Crowd Opinion: Mixed

Customer Care Options for Electrolux:

  • Phone: State capital code + 39404040 (Prefix State capital STD code)
  • Support request/ Email: SMS “SVC to 53030”, [email protected]
  • Chat: Not available
  • Self-service: Not available


BPL LogoBPL

Warranty Period: 1-year standard + 3 years on the motor

Post-Warranty Service Charges: Unknown, not listed

Service centers in popular cities: Unknown, not listed

Crowd Opinion: Mostly Negative

Customer Care Options for BPL:

  • Phone: 888-030-1111
  • Support request/ Email: [email protected]
  • Chat: Not available
  • Self-service: Not available


Intex New Logo

Intex

Warranty Period: 2 years comprehensive + 5 years for the motor

Post-Warranty Service Charges: Rs. 300 per service.

Service centers in popular cities: Mumbai – 1, Delhi – 8, Kolkata – 1, Chennai – 3, Bangalore – 3, Pune – 1, Hyderabad – 0. Check service center.

Crowd Opinion: Unknown, not so popular as a washing machine brand
Customer Care Options for Intex:

  • Phone: 1860 208 5555 ( Working time Monday to Saturday 10:00 AM to 7:00 PM )
  • Support request/ Email: Online complaint registration; Android App; SMS support number: 9582943043
    Shortcode : SVC(space)(text) (Working time: Monday to Saturday10:00 AM to 7:00 PM); Email:
    [email protected]
  • Chat: Not available.
  • Self-service: Not available.


Mitashi

Warranty Period: 2 years on front-loading machines and 5 years on top-loading machines

Post-Warranty Service Charges: Unknown, not listed

Service centers in popular cities: Unknown, not listed

Crowd Opinion: Unknown, not so popular as a washing machine brand

Customer Care Options for Mitashi:



Conclusion: The most trusted and reliable washing machine brand in India is…

Is it the most reliable washing machine brand in India?

Personally, I believe LG is the most reliable washing machine brand in India

Why ????LG???? for washing machines?

Firstly, let me clarify that I have no association with LG in anyways. I feel LG is the most reliable and trustworthy brand for washing machines due to multiple reasons:

  1. LG’s machines are long-lasting
  2. Various ways to contact customer service (if required)
  3. My favorite – easy self-service guides available online
  4. Lots of service centers available in my city – which means quicker technician attendance
  5. Post-warranty service charges are easy on the pocket

Every other person I have asked who owns LG’s washing machine is happy with the durability. As a matter of fact, it is the most reliable of all the washing machines I’ve owned.

LG’s machines are powerful, sturdy and feature-rich too. Again, let me clarify that I have no association with LG in anyways nor they have paid me to write this. God promise :-P.

Without second thoughts – I feel LG is the best washing machine brand in India.

What are your thoughts about LG? Share your experiences with various brands in the comment below. Don’t just share bad experiences, share good ones too. Your valuable comments may help me, and other readers make a better decision while selecting a washing machine for their family.
Disclaimer: Brands listed in this article may change their warranty terms, duration, charges, customer service channels or any other information at their will.

Check LG Washing Machines on Amazon